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Terms & Conditions

Purchasing Tickets And Attending Events

Conditions Of Ticket Sale

  1. Tickets booked online are credited to The Old Court Windsor CIC.
  2. Tickets booked over the phone via 01753 743579, and in person at the Royal Windsor Information Centre are credited to the Royal Windsor Information Centre as booking agent of The Old Court, and will appear as Royal Windsor Information Centre on your bank statement.
  3. If postage is requested, all items are sent by 1st Class Royal Mail. Postage if fulfilled by Royal Windsor Information Centre who aim to process and deliver orders to UK addresses within 3 to 10 days.
  4. When specific seats have been allocated to you, we reserve the right the change these seats.
  5. On some events sales The Old Court reserves the right to limit the amount of tickets available to the individual booker.
  6. If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  7. Customers are advised to check their purchase upon receipt.

At Venues

  1. You must present a valid ticket when entering an event. This could be a printed ticket from us, a printed e-ticket or an e-ticket on a mobile device.
  2. Please arrive in plenty of time for your event. Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the event management.
  3. Mobile phones and watches must be silenced at all times.
  4. Some events may be filmed, recorded or photographed. Ticket holders consent to the filming, recording and photographing of themselves as members of the audience. The Old Court will own all intellectual property in the recordings and photographs.
  5. The right to admission to an event is reserved by the house manager and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may carry out security searches. The Old Court would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue or event on account of late arrival, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

Payments And Charges

  1. We accept VISA, VISA DEBIT, MasterCard and Maestro cards.
  2. All prices are shown in sterling pounds and include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
  3. Postage, where requested, will be charged at £1.50 per order.
  4. The Old Court charges a fee per ticket which cover card processing costs and use of the booking software. We endeavour to keep out booking fees as low as possible. Our booking fees are as follows:
  5. Online sales 50p per ticket
  6. Telephone sales 50p per ticket
  7. In person sales do not incur a booking fee
  8. Members orders do not incur a booking fee

Refunds And Cancellations

  1. Tickets cannot be exchange, refund or return except in the case of a cancelled event.
  2. Refunds cannot be given if the event is rescheduled
  3. Event contents (including performers, speakers and programme) are subject to change. The Old Court reserves the right to change event contents as necessary and cannot refund tickets if the event is still taking place, unless details of the event are significantly changed such that The Old Court determines refunds should be allowed.
  4. In the event of a cancelled event, the face value of the ticket will be refunded. The Old Court will use its best endeavours to contact purchasers either by phone, email or in writing (using the details provided by the purchaser at the time of ordering) and advise them of any refund. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Old Court cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  5. We may be able to resell tickets on a customer’s behalf if the event is sold out. Returning a ticket does not guarantee they will be resold. Customers returning tickets may not use tickets once they have been confirmed as returned. If successfully resold, customers will be notified with 15 days following the event, and returned the face value of the ticket less booking and postage fees where applicable, directly to the original payment card. Customers who do no hear from us within 15 days should assume that tickets have not been resold.
  6. For returns please contact Royal Windsor Information Centre, Old Booking Hall, Windsor Royal Shopping, Thames Street, Windsor, Berks, SL4 1PJ or Telephone: 01753 743579
  7. If The Old Court or Royal Windsor Information Centre is unable to fulfil an order for any of the reasons below, and the error cannot be rectified, the customer will be entitled to a full refund, including any booking fee charged:
  8. Your order is dispatch to the wrong address and replacement tickets cannot be provided
  9. Your order not dispatched and tickets are not arranged to be available for collection
  10. The wrong order is dispatched, i.e. wrong event / wrong type of tickets
  11. Any other similar circumstances where The Old Court or Royal Windsor Information Centre has acted with negligence or in breach of contract
  12. No duplicate tickets will be issued to replace lost or stolen tickets, saving exceptional circumstances.
  13. It is the responsibility of the customer to inform The Old Court of any change of address, contact phone number or email address, both before and after receipt of the tickets. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  14. If tickets that are dispatched are returned as “addressee unknown”, we reserve the right to cancel the order. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

Other Details

  1. Trading address: The Old Court Windsor CIC, The Old Court, St Leonard’s Road, Windsor, Berks, SL4 3BL.
  2. Dispatch Address for posting tickets: Royal Windsor Information Centre, Old Booking Hall, Windsor Royal Shopping, Thames Street, Windsor, Berks, SL4 1PJ.

Party Hire

Your Private Party

We cater for a wide range of private parties and are committed to hosting events which our customers love! From a first enquiry through to the event itself, we offer a personal party planner who will go through your requirements and work with you to create the perfect package. We have versatile spaces and a wealth of experience in how to adapt these to suit you. Your party planner can put you in touch with additional services such as catering, entertainment, and technical needs.

Private Party Prices: Monday – Thursday Evening – from £265 for 6 hour hire. Friday to Sunday Evening – from £295 for 6 hour hire.

There are extra services available to create a more bespoke package, which you can arrange with your party planner who will give you a quote for the additional costs.

We do not offer Private Parties for 18th Birthday, Stag and Hen parties.

The Booking Process

To make an enquiry, please email party@oldcourt.org the following information:

You will be contacted within 3 working days to arrange the booking date, at this point your party will be pencilled into our schedule and our party planner will confirm all the details. This may be by email, phone or meeting, depending on the amount to plan. From this an invoice will be drawn up and sent to you. This will be payable within 7 days. Once it has been paid, the party is a secure booking and our schedule will be updated. As our staff are often working on events and therefore in and out of the office, the quickest way to communicate is by email to party@oldcourt.org You can also contact us by phone on 01753 911333 to check dates and make an enquiry.

Children’s Parties

Children’s parties take place in the basement anytime from 2.00pm to 7.00pm on the weekend. Other times may be arranged if available.

The hire includes furniture, LED lighting and a bluetooth speaker. The usual furniture layout is a long table with chairs all around for the party food. Tables are provided for cake, presents and a general staging area for the party parents. There are some comfy chairs for older party guests. This leaves plenty of room for an entertainer or disco and also dancing and running about space for the party guests.

As well as booking for the times the party will run, you will need to book time for setting up and clearing up. At the end of the party all rubbish must be bagged and taken to our bins. Any decorations must be taken down and removed. The floor must be swept of crumbs and debris. We will provide brooms, dustpan and brush and if necessary a hoover. We do offer a party clear up service for an extra charge, let your party planner know in advance if you are interested.

Children’s Party Prices: Fixed price of £170.

Cinema Parties

You can choose any film we have on sale around the time of your party, or you can play an older film, no longer screening in cinemas. Please note, we usually require two weeks to arrange a film once payment has been received. Once a film has been ordered by the venue it cannot be changed.

The full Auditorium seats up to 135 people. For a more intimate cinema we can open just the lower section and seat up to 60 people.

You’re welcome to take in popcorn and similar packaged food, but we ask that no crumb-making food which could be trodden into the carpet be taken in.

We kindly ask customers to take care not to spill drinks in the cinema and advise customers not to take champagne flutes into the Auditorium.

We may be able to reserve the tables outside the Auditorium entrance for your party before or after your film if this is requested with a member of our team.

We do not offer Cinema Parties to children under the age of 16.

Cinema Party Prices: Daytime – £265 per film. Monday – Thursday Evening – £295 per film. Friday to Sunday Evening – £345 per film.

Evening Parties

  1. Access to the space is not permitted before the agreed start time of the hire unless a drop off has been agreed with the venue prior to the event.
  2. Last orders will be called at the Bar 30 minutes before the advertised end of the event.
  3. Guests under the age of 18 must be accompanied by a parent or guardian, or specifically identified and chaperoned by the hirer at a ratio of one person under 18 to one adult over 30. We do not cater for Stag or Hen parties. The space must be vacated before the agreed end time. If you have equipment to pack down, we recommend factoring in 30 minutes between the time your guest leave and the time the hire ends.

Timings

  1. Please discuss your event timings with your party planner as you must factor in setting up and clearing away. Should a party over run its booked time we do operate an extra charge of £50 per 15 minutes.

Cleaning

  1. At the end of your hire the space must be left in a reasonable condition. If not, an additional cleaning fee of £100 will be charged on top of the hire fee. This includes excess spillages; food or dirt trodden into carpets and soft furnishings; markings on walls, floors, furniture, and tablecloths.
  2. As part of our efforts to reduce non-recyclable waste we kindly ask that you keep all general waste and single use plastics to a minimum.
  3. Any leftover food brought onto the premises for consumption during your event must be taken away at the end of the hire or thrown away as agreed with the Duty Manager.
  4. Glitter, confetti, and other products that require intensive cleaning are not permitted on the premises at any time.

Damage, Loss And Decoration

  1. The hirer will be liable for any costs incurred through damage or loss made to the venue and/or its fixtures and fittings by anyone using the premises by reason of the hire.
  2. Charges due from damages or loss will be made after the event and in addition to the hire fee. These will be according to the venue’s inventory prices.
  3. The hirer will be liable for any damage or loss of property brought into or left in the premises by the hirer for their use or by any other person using the premises by reason of the hire.
  4. Decorations are only permitted where agreed in advance with the venue and must be taken down before the end of the hire.

Conduct

  1. The hirer is responsible for the conduct and behaviour of all people attending their event. Everyone is expected to behave in a reasonable and respectable manner, considerate of other activities and people using the venue at the same time.
  2. The event will be overseen by a Duty Manager who reserves the right to refuse entry to any guest or to ask them to leave the premises at any point.

Drinks and Food

  1. All beverages must be purchased on site at the venue’s Bar.
  2. Bespoke event Bar menus can be arranged including one draft beer of your choice and a limited selection of spirits.
  3. You can set up a tab or “free bar” for your guests. If required, this can be limited to a specified time or upper expense cap.
  4. We have catering facilities on site, please book a meeting to plan your needs. All party food must be purchased on site at the venue’s Bar kitchen.

Confirmation and Cancellation

  1. Once a booking is provisionally confirmed, payment must be made within 7 days of receiving the invoice otherwise the booking may be cancelled.
  2. By proceeding with payment of the invoice you indicate that you have read and accept these Terms and Conditions.
  3. Cancellations made more than 30 days before the event date will be partially refunded by 50% of the hire fee.
  4. Cancellations made less than 30 days before the event date are non-refundable.